[ado__dev]

I would expect that if I was talking to an official tool that the company provides to interact with to be authorized to give me information (including discounts and offers) to be accurate and true.

[AnthonyMouse]

What would it take to disabuse you of that notion now that your expectations have been observed to be in conflict with reality?

What you're describing isn't what you expect, it's what you wish were the case even though you know it isn't.