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by Night_Thastus 852 days ago
The difference is that was a signed agreement.

This chatbot merely said something was possible, no legally binding agreement occured.

1 comments

Where I live, "meeting of the minds" is necessary for a contract. Written or not. In this case, that meeting didn't happen. Due to the bullshit generator employed by Air Canada.

So there was no contract but a consumed flight. The court has to retroactively figure out a reasonable contract in such cases. That Air Canada couldn't just apply the reduced rate once they learned of their wrong communication marks them as incredibly petty.