A chatbot(computer) cannot be responsible for their own actions so the only half of the coin you have left is "the company is responsible for their actions."
Computers are inanimate objects and are not recognized as legal entities.
The legal system recognizes that people, or groups of people, are subject to legal authority. This is a story about a piece of software Air Canada implemented which resulted in them posting erroneous information on their website.
The legal system recognizes that people, or groups of people, are subject to legal authority. This is a story about a piece of software Air Canada implemented which resulted in them posting erroneous information on their website.