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by ulrikrasmussen
860 days ago
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Not if there literally is nothing that matches your query. There is a tendency for services to be scared of ever returning nothing, and instead they will return things that they think are related to your query but really aren't. Example: If you search for a specific movie title on Netflix but they don't have it, then they will give you a list of movies that they think are similar to the one you searched for. That is because their database actually knows about the movie and therefore can find links to other vaguely related stuff, e.g. movies made by the same director, with a similar theme, etc. But if I search for a specific title, then none of this is what I want, and I don't want to spend the extra 10-20 seconds scrolling through the list to realize that they actually don't have what I want. This is clearly a search experience which is optimized for maximizing engagement rather than user experience because a small minority will end up watching something from the garbage results while the majority will waste their time and be burdened by extra cognitive load. Shareholders are happy, users suffer. |
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I absolutely hated that when I was a subscriber. That 1/4 of seconds of believing the search will succeed, just to give me the subpar copycat of the movie I was looking for.