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by dghlsakjg 857 days ago
The incident was in 2021, so I don’t think it was an LLM.
1 comments
WirelessGigabit 857 days ago
No but it would be nice if the same laws would apply to LLMs. Too often they're now deployed as a quick fix for a chatbot.

But before either they quoted me a solution or escalated to support.

Now it makes up a non-working solution.

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MBCook 857 days ago
Honestly would it make any difference if the information was just on an FAQ page and it contradicted what the actual ticket contract said?

I’m with you. They should be held to the information they give out. Short of an employee purposely maliciously giving out bad information it seems like not making stuff up should be a basic requirement for them to operate.

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