[noddingham]

Jira needs an admin to help manage the configuration. It's like a Swiss army knife and the reason many teams hate it is because they don't have an admin helping them get what they need out of it and keep the rest of the tool out of the way. The flexibility is both a blessing and curse. If you don't like Jira it's likely your configuration is shit, or your process is shit, or both.

[sodapopcan]

This, yes, but it's also sllllllow. I'm assuming this is due to the high configurability (all those options must be a pain to cache) but that is just a guess. In any event, I moved to a company that used Shortcut (formerly Clubhouse) and it was crazy fast! Like, every action was sub 100ms. While it worked very similarly to how my previous company had configured Jira, I found myself missing some stuff, mostly Jira's backlog. My current company uses Zoho and its "Projects" module is a similar but different pain from Jira. It also suffers from being way too configurable.