[joshsimmons]

We definitely have work to do on the onboarding experience, but I'm pleased to say that there are 115M addressable users on the open federation – so many people are having great success once they get past the initial friction. Aside from all the FOSS projects that use Matrix, it's also used by the German healthcare agency, French civil servants, NATO, a number of universities including MIT and TU Dresden, Moodle, and many others.

We're moving quickly to address the feedback in the blog post and will be investing more in docs and UX to address the friction.

Please don't hesitate to share your own experiences if you run into trouble! Stuff like that is a real gift. We're always looking to learn and improve.

Josh, Managing Director of the Matrix.org Foundation