[tptacek]

It's become a YC cliche, that the way to get support for any issue is to get a complaint upvoted to the top of a thread. People used to talk about "Collison installs", which are real-use product demos that are so slick your company founder (in this case Stripe's 'pc) can just wander around installing your product for people to evangelize it; there should be another Collison term for decisively resolving customer support issues by having the founder drop into a thread, and I think that's the vibe people are reacting to here.