[cschmatzler]

Reliability and support. Having even “the entire node went down” tickets get an auto-response to “please go fuck off into the community forum” is insane. What is the community forum gonna do about your reliability issues? I can get a 4€/mo server at Hetzner and have actual people in the datacenter respond to my technical inquiries within minutes.

[ecmascript]

Well I use Hetzner myself, I have never used Fly or their support. But this comment is much more helpful for readers so it's good that you elaborated :)