[alextingle]

Unicomp's customer service was absolutely terrible when I bought from them. I ordered a black keyboard. They spent ages doing nothing. When I complained, they finally shipped me... a beige keyboard.

When I notified them, the rep said (and I quote), "I don't really see the problem... can't you use it as is?"

He refused to replace it, and reluctantly refunded me the purchase price (but not the extremely expensive postage). So if I wanted to get what I actually ordered, I'd have had to start the whole tortuous process from scratch, and still be out of pocket.

The whole experience was ridiculous.

[cheshireoctopus]

Hate to say it as I like Unicomp as a concept, but had a related experience.

Purchased a keyboard from them back in 2015/2016 and really enjoyed the few months that it worked. There is something about those springs... When it stopped functioning a short while later I contacted Unicomp asking how I could fix and/or replace it and was told I'd have to buy a new one.

Probably meant to be as I developed the need for an ergonomic keyboard. Purchased a Kinesis Freestyle2 and it's worked without issue.