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by mrmanner 860 days ago
> Remarkable support would like me to create videos showing every workaround I tried

I had the same issue, they asked me to try 3-4 things that each took some time,, like “charge on a slow charger for 12 hours”. When I didn’t respond on my support ticket within something like 48 hours, they silently closed it and never responded again.

When I opened a new case they invariably asked me to try and video the same things again.

Which reminds me, I was lucky enough to buy the stupid thing in a physical store, and have a couple months left to give it back to them. I should do that…