[twic]

Except that the customers did buy it - they bought physical DVDs! They could have kept those, probably did, and if so, can still watch them!

What Sony is doing here is shitty, but it's a long way from removing access to digital content which people have paid for, which is what the title suggests.

[yencabulator]

The customers thought they had bought a DVD and an access code. Just because there was also a physical product in the bundle does not absolve Sony of any blame.

[jmward01]

Tell you what, I'll sell you my house for 100$ but at any time I can take back all but the doormat. You still have access to some part of what you bought so we are all good right? As for 'buying the physical dvd', that is just bad plastic because they can't actually use the data on it in any modern way. By law they can't rip it and view it with modern devices so they clearly never 'owned' anything.

[smcleod]

This would only be true if Sony offered a physical or downloadable version of the content that the users could keep using after they removed online access.

[jjulius]

>They could have kept those, probably did...

Fire, theft, misplaced/lost, water damage, tiny kid damages the disc, so on and so forth. Keeping something sometimes is out of our control.

>... but it's a long way from removing access to digital content which people have paid for, which is what the title suggests.

They're literally pulling content they paid for. They bought this knowing they would get a physical copy and streaming access. They paid for both, and now part of that "both" is being taken away.