[zan2434]

Does this ruling make IVR systems illegal, too? I applaud the effort because this really could curb a lot of spam, but I am curious because AI generated voices in phone calls are already ubiquitous and have been for decades. Do they have a specific line they're drawing on quality of the voice?

[djur]

The ruling specifically only applies to the initiator of the call. IVR is not covered. Automated calls are also permitted with consent (for instance, if you sign up for notifications for filled prescriptions or backordered library books). It has nothing to do with the quality of the voice -- prerecorded voices are banned too.

[ksubedi]

So is this going to be another clusterfuck like 10DLC? I am glad our company stuck with our guts and intentionally decided not to go outbound, but I almost feel bad for the startups that were banking on full outbound.

[empathy_m]

Interesting juxtaposition in the comments of "I don't answer calls from numbers I didn't recognize because of how scam-prone modern telephony is" with "many startups have seen huge profit opportunity in making outbound phone calls automatically at scale".

Reminds me of the story about overhearing Juul employees on BART talk about how hard they were working to make sure their kids never got anywhere near their product and that if other parents didn't do that, what happened next was their own fault.

[sirspacey]

Which direction did you go? Were following the space closely.