[lnanek]

I admit I didn't make it through reading the article, but I disagree with how he sees the CEO talking about wanting retail reps to sell the phone as a bad sign. Every single phone OEM that sells in the US wants that very badly. In fact, I'd be scared for any company that didn't constantly try to improve it even if they were currently first or second at it. You constantly see OEM's run contests, hardware giveaways, bonuses for selling one or x amount of a device, training sessions, etc. - all sorts of goodies - for the retail reps. That's just how most phones are sold in the US. Google selling the Nexus One from www.google.com/phone didn't work out because they didn't get this, so Nokia is already at least off to a running start if they realize where the battle to get sales is at.