[throwaway984]

I know you're trying to be nice and friendly in the hopes of enlisting somebody at Google to help you out in an act of desperation.

Inside though, I know you really want to call out Google for the downright insulting process of trying to get anybody at Google to get customer support. I've been there before, and its one of the worst experiences in the world.

There are advertisers that have their own direct representative within Google that essentially get tens of thousands of dollars stolen from them by Google and can't even get a response to their issues, so how do you think the average small business fares when issues inevitably arise?

Googlers, you should be downright embarrassed at how much of a scam your company is. Help this guy out, and tell your managers to create a customer support department. Even if you have to charge $50 or $150 per call, people want support options from Google and you've helped destroy thousands of businesses over your repeated and deliberate lack of responses to important issues.

Posting this under a throwaway account because I fear further retaliation against my businesses.