[dev213]

Sure, if that's the reason, I completely understand. However that's not the reason they stated in their FAQ. It really comes off as gatekeeping

[acuozzo]

Gatekeeping is the right solution sometimes, no?

What if the goal is to keep the relevant communication channels populated exclusively with technical users?

I've seen F/OSS projects completely overrun with support requests from non-technical users. Is it wrong to want to avoid this from the start?