[lmm]

Not convinced - I certainly don't find Discord any more complex or harder to use than Telegram. The main problem my parents had was they kept losing their account details and creating new accounts, and I think any system that isn't phone-only will have that problem (yes you can make accounts unique by email address, but my parents have multiple email addresses that they mix up, so that doesn't solve the problem). Disabling web browser use and making it harder to sign up (or harder to use without signing up, or locking down server invites even more strictly) would "help" a bit, but I like having a chat system that people can try out in the browser before they commit to it.