[SonOfLilit]

> have the on site engineer drop it down enough to crack the lid open

Took me four reads to find an alternative way to read it other than "we asked some guy that doesn't even work for us to throw it on the ground repeatedly until the cover cracks open", like that Zoolander scene.

[_dan]

Honestly that was pretty much the situation.

In our defence, he offered. It had hit hour 6 of both the primary and the backup aircon being down, on a very hot day - everyone was way beyond blame and the NOC staff were basically up for any creative solution they could find.

[SonOfLilit]

Wait, you didn't mean "he repositioned it a couple levels down on the rack to make some room above so he could unscrew the cover and crack it a bit open it like a grand piano"?

[_dan]

Sorry misunderstood. Yes I did mean exactly that.

Though he did damage the lid in the process, so who knows how he got it open.

[rezonant]

I suppose the case could've been locked-- if so you get a bonus penetration test out of it.