[gtirloni]

I've worked at many companies as a SRE/DevOps where I was putting out fires every other day. It's fun to save the day and be the hero, especially if it wasn't you that created the problem in the first place

But unless there's a plan to put a stop to constant fires, you start to resent your boss, your coworkers, other teams, etc. I've been burned out many times and I've learned to recognize when it's happening but I wouldn't advise a career as an IT firefighter. Maybe for a couple of years if you're getting paid really well but work on a escape plan.

[akg_67]

A good boss and collaborative team members makes all the difference.

In my case, as these were external customers with revenue implications, I had the backing of sales and executive management most of the time to push through lot of internal BS.

Yeah, internal customers treat as cost center, and are much more difficult to manage. I generally turned down requests from external customers when invited me to come onboard into their orgs.