If you’re relatively small and you have a significant enterprise client, they have multiple ways to make your life a misery.
Are there times I wished I’d stood my ground? Yes, absolutely. But, worst case, it would have meant sacking people, and potentially a long period of time struggling while we made that revenue back.
Then there’s the reputations damage it can cause, and (at least in my case) the potential loss of referrals, and loss of a top tier referee.
If you’re relatively small and you have a significant enterprise client, they have multiple ways to make your life a misery.
Are there times I wished I’d stood my ground? Yes, absolutely. But, worst case, it would have meant sacking people, and potentially a long period of time struggling while we made that revenue back.
Then there’s the reputations damage it can cause, and (at least in my case) the potential loss of referrals, and loss of a top tier referee.
It’s a balancing act, nothing more or less.