[ethbr1]

> The more small businesses you serve, the more people you'll be interacting with who have a low level of understanding of your product paired with a lack of time to focus on drilling into issues

Even assuming the customer resource understands the technical aspects of the software, there's a time commitment on the customer side that's more difficult in SMB.

A large enterprise can assign >= 1 FTE to an important project.

At an SMB, you're usually working with someone who's wearing 5 other hats, and they're still the most responsible resource for your product on the customer side.