[fxtentacle]

Just like every other industry, we're trying to deliver at the lowest possible price, which leads to the lowest acceptable quality level.

It would be easy to add 20% of time and budget to a project and just let your developers work on bugfixes and improvements. Maybe even let your dev team interview a customer or two to truly understand what matters to them. But that's considered too expensive. (even though some SaaS have 90%+ profit margins)

[m_fayer]

I would add to the above: like every other sector, we are sitting on top of a teetering arbitrary pile of technologies and processes that is long past due for a cleanup and overhaul, but we still haven't encountered a catastrophe big enough to motivate us to devote the resources.