[inferiorhuman]

Yeah I had a top freezer model, something that should be dead nuts simple and yet everything was still electronically controlled. That means you've got all sorts of onboard diagnostics. Even so the LG tech couldn't figure out the problem. In general though I can totally get why someone employed by the manufacturer wouldn't want to go off script. Too much liability.

One of many problems with LG is that they seem to have a rotating cast of metrics driven clowns running LG America. Junking a fridge is almost certainly more cost effective than spending the time to fix it, train their techs in depth, and get their logistics in order. The tech that came out had previously worked for GE and had worse things to say about their brand of chaos.

Funny enough the Whirlpool that replaced it did have exposed insulation (and gobs of epoxy everywhere). It would've been worse than the LG, except it actually kept things cool.