[acdha]

I had a similar experience with them: they swore they had to have an installer plug the modem in, agreed to waive the $120 fine, and then it came back every month and I had to call their executive office to get it corrected. That last part did double duty because they never once billed at the quoted rate in the year we lived in that area.

Where I live now, Comcast has competition from Verizon and RCN. Starting a few blocks away, it’s only them. Shockingly, neighbors on the no-competition side report the same kind of routine casual fraud but it never happens here.