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by zerkten
875 days ago
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>> Then you need remote "telemetry", meaning access either to chat messages, email, tickets, etc. and a way to process it at scale (without reading everything) in order to defuse sticky situations based on partial infos or misunderstandings. How is that specific to remote work? People in the same building have the same misunderstandings with the same tools. The way to fix it doesn't involve management spying on the communications and attempting to decipher them. |
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