[solatic]

> Are you saying that the cancelled orders are due to a management decision/policy, and not a software bug?

The first time the order gets cancelled unintentionally, it's a software bug. Shit happens. When a bug happens, management makes a choice how to respond to that.

When the bug is permitted to persist and result in cancelled orders again and again and again, that's no longer a software bug, that's a management decision to continue to let broken software run rampant and affect their operations.

Think of it as the software equivalent of fool me once, shame on you; fool me twice, shame on me.

[alpinisme]

Clearly it’s both mismanagement and a software issue. I can’t believe the people here trying to ensure the software platform and provider never looks like the bad guy by defining “bad” in the most convenient way. (Again, management is bad. I’m not denying that. But two things can be bad.)

[naijaboiler]

It is a management issue indeed. Good management holds the software company feet to fire.