[shermantanktop]

> having customers complain about a UX is not the end of the world and nobody needs to be scolded about it

Sometimes that's true. Sometimes it isn't, and the bad UX is the seed that leads to a terrible destructive management overreaction.

Should an engineer be able to tell the difference? In some companies, I think that's a reasonable expectation, but in other companies, engineers are cordoned off and told what to do.

I'm reading the same article that others are, so I don't know. But I do see a lot of engineers get surprised in a way that could be prevented by just a bit of proactive thinking.