[zamadatix]

Mostly HPE Aruba whenever we could, the last model I was involved with testing was the AP 510 4x4 Wi-Fi 6. On the client side the Intel AX200 was the last I was involved in testing for devices we controlled but, being a hospital, tons of old devices came with what they had and we just had to make it work. We even had a WEP SSID (with a crapload of isolation and firewalling) because there were devices hardcoded to a certain WEP network with no WPA* support too expensive to replace. That said, it was also a world of mergers and divestitures so we supported just about every brand at some point since we couldn't justify going in and ripping the existing Wi-Fi out day 1 unless it was truly disastrously designed.

As far happenings to APs I'd say 90% of the time it was one of two classics on infinite repeat:

- (Particularly after a new install) "This AP near my work desk and I've been having headaches ever since" -> "We'll try turning it off, let us know if things stayed the same or got worse" -> we actually turn the LEDs off and leave the Wi-Fi on at first -> They mostly never follow up, if we do they say things are great. There were a few occasions they'd follow up and we'd really turn the AP off but it never resulted in anyone being able to tell when the AP was on or off without us telling them (or a few who knew enough to check the RSSI near the AP of course). The "happening to the AP part" was there were sometimes people would just take them down (you just need a ladder and then spin it unless you put every AP in offices in an enclosure) the AP as the first step and then we'd get outage alerts thinking it had just died.

- (Particularly by maintenance crew, presumably since they had the ladders and comfort level in taking things apart during work) we get an alert that an AP in a warehouse/break/hidden-office-cubby/etc area is down so send someone out -> arrive and maintenance person says the Wi-Fi has been bad today -> See the AP is not physically there, ask where they put it -> "Oh you mean this? I thought they were putting up a security camera to watch me work".

Neither of these things were particularly common at the individual level but when you have 36,000 you refresh every 5 years somehow it becomes something that happens somewhere every week. The other 10% is boring stuff, APs being ripped off by someone pushing a tall cart down the hall, someone decorating the APs with aluminum foil to make the hall look like it has disco balls, water/sewage leaks taking out a ceiling of APs because someone broke a toilet. For the most part these were extremely rare and I don't really blame people often ('cept the toilet one). E.g. you've got a bunch of old patients and try to make a disco hall, you're a good person - just know that'll kill your and the patient's Wi-Fi or you're just trying to get shit to where it's supposed to be and you stacked it on this thing too high - don't blame ya for being in a rush but keep safety #1 it could have easily been a different accident having stuff that high rushing down the hall.