[jiggy2011]

I think that often the cheaper products tend to be the most polished. Let's say you are developing something with < 100 users, how good does the UX have to be?

Designing say a beautiful UI full of clever widgets is probably a waste of time vs adding features. It just needs to be "good enough" to use, if the users are having problems with it then it is probably more economical to get them in a room together and run a training session at which point they will grumble, stick some postits to their monitors and carry on.

I've developed some programs before that have had bugs and when I've offered to get right on and fix them I have been told by the client "don't bother, I'll just tell the users not to click that button under those circumstances".

With the cheaper app you are looking at ways to do things that will wow 100,000 people rather than just a few.