[OkGoDoIt]

Sounds like Meta. I once had to solve a Facebook business page issue (another erroneous automated decision) that went unanswered for a year, and the only way I got it moving was to send a legal threat to Meta on a lawyer’s letterhead. Ended up solving the problem within a couple weeks.

[PakG1]

Sounds like a lot of online platforms.

[thatoneguy]

Sounds like a lot of companies. I got hit by an SUV a few months ago while I was riding my bike and the driver's insurance company said that "they weren't sure he was insured". And then, the day after I filed the police report, all of a sudden they were in a hurry to settle.