[tehayj]

How clearly and "piss easy" your product or service works makes a big difference too. I run e-learning ventures since a few years and just changing the starting page of a course area can have dramatic influence on the amount of customer support you have to take care of.

After some time having a rather expensive product that is still popular is the best of both worlds and it can work out, especially if you are in a market where people need what you offer.