[patio11]

You'd be surprised! In my experience, folks who pay A WHOLE NINETY NINE CENTS OF MY MONEY have very shockingly high expectations of polish / quality / feature selection (but no desire to e.g. read what the software actually does), whereas if someone signs e.g. a contract for $X0,000 for enterprise software, it lacks a feature, and they ask for it, "Thanks for the feedback, we'll consider adding that in a later release. In the meanwhile, I suggest ... as a work around" makes them absurdly happy.

For more on this topic, go to HNsearch.com and look for [patio11 pathological customers].

[zorbo]

Given that a 99c app will attract a _much_ larger user base, chances of running into those users who expect to sit on the front row seat for free also increases.

The nice thing is, they can be ignored, as long as you do it tactfully. If you lose them as a customer, it's no big loss. A single extremely high demanding big customer that pays in the ten to hundred thousands is hard to ignore. In fact, their high demands can run your business into the ground, if you're not careful.

[bignoggins]

Absolutely see this for customers of iPhone apps. If. You're not careful the avalanche of customer service requests on a 99c app can sink you

[raverbashing]

"In my experience, folks who pay A WHOLE NINETY NINE CENTS OF MY MONEY have very shockingly high expectations of polish / quality / feature selection (but no desire to e.g. read what the software actually does)"

What you do? You shut them out.

Not "remote disable them". But feature/support requests policy has to be simple. Either a user forum, FAQ, etc

You should absolutely not waste your precious time with this kind of work. If they want a refund just give it to them (not sure how easy this is on App Store or others)

Also, if this is so overwhelming, raise the price If they really want this so much they can pay 1.99

You don't need to ignore everything they say, but take it with a huge grain of salt.

[cantankerous]

Thanks, yeah I'll have to check that out. It seems like people sure can be nuts about their money.