[cwdegidio]

I actually moved over to Linode because of similar anomalies. I had a container I was running my personal site from. Paid my bill on time every month. Got distracted with work and hadn't updated it in a while. One day I go to check on it and the site is down. Head to DO to restart it... and it is just gone. Like it never existed. Didn't even bother trying to communicate with them I was so angry. Been really happy with Linode.

[0xEF]

I'm pretty happy with Linode after migrating from DO as well. Their billing seems a bit more on top of things, noticing situations where they owed me a small credit that I would have likely missed. I've been a customer since before the Akamai days and feel that their service has only improved when I expected disruption (as one does when companies merge).

[ThePowerOfFuet]

I mean, yeah, if you don't pay your bill you should fully expect them to stop providing the service which was being paid for (which includes the storage of the associated data).

[dahston]

He said he paid his bill on time every month, he just didn't update the site in a while!

[oarsinsync]

Generally it’s not unreasonable to expect a business to care about customer retention… and have them email you before this happens

[antiloper]

Please read posts before replying to them.

[ZuLuuuuuu]

I would say it depends on how long the bill is not payed. I wouldn't expect them to remove everything when a payment is late for a month, for example. But if not payed for more than 6 months, then it is understandable.