[lizard]

Having worked as a software developer in several different areas of enterprise IT, the vast majority of the work is about "Improving {process} to increase {team}'s productivity." Businesses already know, or at least hope, that "Good {worker}Ex increases productivity" and push endlessly towards that objective. It's quite possibly the only reason non-software companies hire software developers.

It's just that IT departments routinely fail to be included in that. So the IT workers get burnt out working on projects they don't understand to make someone else's job easier, while their job gets continually worse because everything is an IT problem now. (And in many cases, nothing actually improves for the business either, because the project only considered the "happy path" so they are still spending most their time dealing with the special cases, but now have to go through IT who are too busy doing the same thing for everyone else.)