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by tristor
884 days ago
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Hard agree with this take. Also, a good PM should be technical enough to really understand not just how customers use the product but how the product works. you should be able to be the designated person to answer a question from customers when nobody else knows the answer. In my role as a PM, I'm usually the person the buck stops with for Sales, Support, Solutions Engineering, et al. You can't do that if you don't actually know how anything works, which I see way too much with other PMs in this industry. |
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