[AlexandrB]

> There are typically 3-5 big players, typically heavily in bed with the gov whose incentives aren’t aligned.

Things are just as bad in big tech. Ever tried to get support from Google? Many modern companies cut customer support to the bare minimum.

Then there's stuff like the 23andMe saga (also on the front page of HN right now), where the company actively blames their customers for their fuck up.

[JohnFen]

Yep. Heck I am a part of the tech industry and have pretty much lost all trust in the tech industry. It's hard to see and experience widespread misbehavior without beginning to expect it.