[spartanatreyu]

> IMHO, handling it well would mean recalling and replacing the defective mainboards (so long as they’re in warranty).

Just remember, this flaw was on the one model right at the start of the company. Recalling the boards at that point (where the company probably wasn't making a profit yet) could have killed the company. Definitely not worth doing.

But short of a total recall, they did the next best thing. They released detailed instructions on how to repair a laptop while having the schematics for the laptop be open, and going out of their way to design the laptop in such a way to make repair as easy as possible, and said that self repairs would not affect any warrantees.

No other laptop manufacturer would have done that.

That's why they are seen as good in the community's eyes.

[baby_souffle]

> > IMHO, handling it well would mean recalling and replacing the defective mainboards (so long as they’re in warranty).

> No other laptop manufacturer would have done that. > That's why they are seen as good in the community's eyes.

Yep.

We're not aiming for _perfect_ here. Framework just has to be better than the abysmally low bar set by (almost) every other laptop maker.