Of all the complaints I have about p4, support is actually one I'm ok with. They've pretty consistently helped me fix issues over the years (plenty of which are bugs on their side that they have fixed after I raised it). Their sla is good, and their engineers are usually good at troubleshooting.
That totally depends on where you put value. We're a fraction of other companies licenses for comparison. Also, we have new pricing for our new Helix Core Cloud SaaS product!
Yeah. New pricing, but not cheaper. Don't get me wrong. It's a fine price to pay for a studio going strong. But there is no way I can use it for starting my side-project indie game.
They are wildly, wildly expensive though.