[ketchupdebugger]

should that service charge be lowered? or stay the same? You are getting less service.

[mattl]

What less service are you getting? You’re ordering from the same person, you’re just choosing your food from a PDF/nightmare website vs a paper menu.

[mulmen]

I will absolutely tip less for a nightmare website.

The less service part is I have to scan the QR code.

[scythe]

Some people in this thread describe ordering online from the table. Others are talking about menu links but you order from the waiter.

[mattl]

I’ve yet to experience the self-ordering QR code thing, which sounds quite useful. In the UK, some chains had apps where you could order.

In the US, at least here in New England a menu QR code is a link to a PDF or a nightmare website (recently saw one that was a canva.com presentation formatted for a desktop computer or a TV) — a paper menu is almost always better around here.

[gmerc]

In Asia this is quickly becoming the norm.

[almostnormal]

The server provides data to the phone/tablet, that's service, too, and needs to be paid.