[bsder]

Um, yes? When did we become such a shitty society that we can't employ a couple people in the government to go check on elderly pensioners once every 5 years or so?

The problem here is that the outsourced company doesn't want to spend a couple dollars to employ an actual person to either take a call or go check on people.

These kinds of things are supposed to be the duty of government precisely because they are unprofitable.