[blowski]

I saw a fairly large estate agency system that bcc’d every outgoing email from their system to a shared account everybody then synced to Outlook. It was part audit log, part debugging tool, part database backup.

They changed when they realised employees were taking all their customers’ details to new jobs.

[dredmorbius]

The most salient element of this story is that it is business trade secretes (such as customer lists) that motivate enterprises far more than customer privacy.

A friend who's taken Visa's data confidentiality training several times notes that customer data is secondary to Visa's own marketing campaign details.