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by rvlfly 884 days ago
Hi there, really sorry to hear about this problem. Can you use the Help & Support -> Message support function to submit a ticket with the problem you are experiencing? We will make sure to look into it and fix it.
2 comments

Messaging support in this way would make sense to me for reporting a weird, rare bug. But what I described is widely seen in the community[0-3].

In fact, looking for these links, I now found an official Notion reply from 4 years ago in one of these threads[4]: "should keep you logged in for 90 days per device".

This had me find [5]: "Notion has a default session duration of 90 days. This means all users automatically get logged out if they have stayed logged in for 90 consecutive days.".

If logging out any session after 90 days is the expected behavior, this would completely explain the behavior in my case. Can you confirm that this is happening for all accounts?

[0]: https://www.reddit.com/r/Notion/comments/brcy5m/random_logou...

[1]: https://www.reddit.com/r/Notion/comments/vi8c9f/constantly_g...

[2]: https://www.reddit.com/r/Notion/comments/194xw0m/anyone_else...

[3]: https://www.reddit.com/r/Notion/comments/dsi5jo/login_proces...

[4]: https://www.reddit.com/r/Notion/comments/dsi5jo/login_proces...

[5]: https://www.notion.so/help/hipaa

Yes it is 90 days but we are actively working on ways to improve the user experience. Stay tuned!
That would be much appreciated. I've sent a message to support about the email not being filled in by Keychain on iOS, request 4054436.
I got the same thing as well. It feels like it is by design.
Appreciate if you can submit a ticket and we will look into it!
This isn’t Notion’s community forum. Could you please stop spamming Hacker News with requests for your customers to file support tickets?