[busterarm]

I've flown on Spirit twice, as a side effect of living in Miami.

The last time I did they canceled my flight overnight at 2:30am and forced me to rebook my ~$300 flight at twice the cost -- and it was leaving the same airport at the same time to the same destination.

And it was a miracle that I woke up to the email alert and was able to rebook my flight before it sold out anyway.

[YeBanKo]

And of course such a thing could have happen only with Spirit, right? Could not be any other airline. Like United would never cancel a flight without an ample notice and helpful customer success agents rebooking you trip hassle free.

[sokoloff]

Flights being cancelled? Sure, that happens to anyone operating mechanical equipment with required crews (and duty limits) and in variable weather.

I've never felt jerked around with any of the majors when it came to rebooking travel. They can't conjure up an empty seat that doesn't exist, but I've also never been required to pay a higher fare for them to take me on the itinerary that I originally booked.

Delta in particular I think is quite good at recovery from irregular ops (at least for their higher tier frequent fliers), but on the few instances with other carriers, I expect (and have received) decent and fee-free service when the airline cancelled a flight or missed a connection due to airline fault. I fully expect to have a crappy experience on Spirit whether or not they cancel the original flight.

[busterarm]

I've had shitty experiences with other airlines but that one was unique/notable.

It does seem like post-Covid all of the airlines are racing to the bottom for quality.

I've had canceled flights before but no other airline has ever forced me to rebook effectively the same flight at double the rate and wait the 8-10 days for the refund on my original flight to my credit card. Back when I was a brokie (you know, Spirit's main customer base) that kind of shit would have been trip-ending.

[OkayPhysicist]

I've never run into any issues with United's support. A pretty similar situation happened to me, didn't cost me a dime.