[slowwriter]

:)

Well, add that to the list of things that didn't prevent or solve the problem, unfortunately.

Also, I was thinking: If I was in that situation I might SSH into it from a different machine. Yeah, good luck with that to the elderly couple.

[addandsubtract]

You have to enable remote SSH in the settings, first.

[pwg]

And actually have a second computer -- "elderly couple" quite highly implies that this computer is likely the only one they have.

[slowwriter]

For sure. I did say ‘if it had happened to me’, though. And I do happen to have SSH enabled on both of my machines.