[virtue3]

I think your bit at the end is the most important.

ANY communication is better than no communication "everything is fine, it must be you" is the worst feeling in these cases. Especially if your business is reliant on said service and you can't figure out why you are borked (eg the github ones).

[throwaway167]

Your point highlights thinking about what's being designed.

everything is fine is different from nothing has been reported. A green is misleading, there should be no green as green is unknown, there should be nothing with a note that there's nothing, and that's not the same as a green light.

[taneq]

Once an ISP support person insisted that I drive down to the shop and buy a phone handset so I could confirm presence of a dial tone on a line that my vdsl modem had line sync on before they’d tell me their upstream provider had an outage. I was… unimpressed.

[petesergeant]

> ANY communication is better than no communication

Better for the consumer, although not necessarily better for the provider if they have an SLA.