[sgentle]

Absolutely second this. I've done it both ways and the one where you're on the hook for website updates will eventually wear you down, no matter how good your intentions.

Most recently, I helped my hairdresser get Squarespace set up for his business. We had a few follow-up chats for the things he couldn't figure out, but other than that he's been fine updating it on his own. Most importantly, there's a frontline support team and it's not me; I'm happy to help, but I don't want to be on the critical path.