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by OrvalWintermute 885 days ago
> brilliant sysadmin was on holiday

> entire SaaS business

> [ Unmentioned - Single Point of Failure Service dependent on a single admin ]

If you are fully accounting for vacation, training, sleep etc then you need a minimum of 5 admins for mission critical services. Now, you can engineer around this to reduce your staffing requirement but I wouldn't recommend going under 2 ever because accidents happen.

This business seemed one below that, without the engineering, and I would point to the mgmt, not the brilliant admin as the problem.