[heads]

M&S colossally fucked up with their contract. It has an unbelievably frustrating amount of scan lag. An absolute classic example of one person buying a product on behalf of the end user and completely screwing up. I really hope someone got fired for that one.

Waitrose on the other hand did away with any kind of weighing device. Can’t have an unexpected item in bagging area if the bagging area isn’t expecting anything at all!

[noodlesUK]

The M&S tills are funny. I've identified what the issue with them at my store is: the scanner doesn't beep when it sees an item, it beeps when it can no longer see an item. I'm pretty sure someone configured the scanners wrong so that it's set to trailing edge rather than leading edge.

[xnorswap]

Waitrose do have a weighing device, but it's calibrated to have a very generous tolerance.

They trust their customers (or trust their profit margins!) enough to have it calibrated at such.

The result is a very pleasant experience compared to Sainsbury's where it feels like you're mistrusted. Just re-adjusting your bags seems to need a staff member to come over and fix the inevitable "discrepancy".