[Ographer]

Same experience here, seems like a bit of Conway's Law. Their website is set up to mirror their own internal structure instead of a way that is actually customer friendly. My first thought of shopping on FedEx is how awful it would be.

https://en.wikipedia.org/wiki/Conway%27s_law

[ajmurmann]

It's a really bad case of Conway's Law if it doesn't only impact the design of the underlying system, but even impacts the UI