[mchannon]

Totally not my experience. At most you get a phone number to call, which is a recording that won't even take a message.

Shopify would be out of business from chargebacks if it catered to consumers instead of businesses. They've become worse about exploiting businesses than Groupon, and that's saying something.

[mkbkn]

Usually, the trigger phrase is "chat with customer service" or "chat with agent". One can try that.